Click & Collect

If I am collecting my order why do I need to pay for collection?

In an effort to provide a safe, convenient and easily accessible pick up point for our customers, who don't wish to pay for delivery, we have partnered with a third party - Hawaat Home Industry in Westville. In order for us to provide this service, there is a fee of R15.00 

I have chosen Click & Collect, when can I collect my order?

We will notify you via email/WhatsApp when your order is ready for collection. We generally need 1-2 working days to prepare your order. During sales and busy periods such as Ramadaan and Eid, the lead time is 5-10 working days. 

What is the Click & Collect collection address?

123 Jan Hofmeyr Road Westville Durban, South Africa. Village Market Westville Hawaat Home Industry (Ground Floor - 3 doors away from Pick n Pay)  Naazira:  072 283 5132                       

What are the collection times?

Monday - Friday: 9:00am - 5:00pm* *Closed between 11:00am - 2:00pm on Fridays for Jummah Salaah.                                                                        Saturdays: 9:00am - 3:00pm.                      Closed on Sundays & Public Holidays 

Do I need to provide any details when collecting?

          Yes, your #DDXXXX order number will need to be quoted upon collection.     

                               Can someone collect on my behalf?

    Yes, you will need to provide them with your #DDXXXX order number.  

                                     Do you have parking available?

Yes, we have safe and secure free parking, that does NOT require you to parallel park