FAQ

How long does delivery take? 

We strive to deliver your order to your door within 2-3 business days.

What is "Click & Collect?" 

Click & Collect basically allows you to purchase a product online without having to pay the delivery fee. If you choose Click & Collect as a delivery method on Checkout, it will be your responsibility to collect your order from our warehouse. 

Where is your Click & Collect Warehouse?

Our warehouse address is 27 Dr Goonam Street, Durban

I've Chosen Click & Collect, Now What?

We process all orders within 1 working day. Once your order is ready for collection, we will notify you via Email or SMS for you to collect.

Something I really want is out of stock, what can I do? 

Pop us a mail to info@deendistrict.com with the item you want and we will notify you when it is back in stock.   

I want to Pre-order the Dua Pillow, how Do Pre-orders work and when will I receive my order?

The only difference with pre-orders is that they have a longer delivery lead time. Simply "Add to Cart" and checkout as normal. By doing so, you have secured the item and will be the first to receive it when it arrives in December 2017. 

 What payment types do you accept?

We accept VISA and MasterCard as well as EFT payments.

 How are Payments processed?

Payments are processed via Payfast – a safe and secure third party online payment gateway.

 How safe is it to shop with you?

Extremely - Our credit card checkout is SSL secure and verified through 3D Secure. Deen District doesn’t even get access to your credit card information and all credit card details are encrypted.

 What should I do when I find it difficult to order from your website?

Please call us on 072 085 1467 or send an email to info@deendistrict.com  

 How do I know if my order has gone through?

You will receive an email to confirm that you have made a purchase as well as an order summary. You will also be notified via email once your order has been dispatched with the relevant tracking number.  

 My order has not arrived yet. What can I do?

You can track your order using the tracking number emailed to you.  

You are always welcome to give us a buzz on 072 085 1467 or pop us a mail on info@deendistrict.com

 Which areas do you deliver to?

Everywhere in South Africa 

 Can my parcel be delivered to an office address?

We deliver your order to the address specified upon check out.  

 Do you allow returns or refunds?

Unfortunately, due to the nature of our business being mainly books, we do not accept exchanges or refunds. However, should an item you purchased be defective please email us at info@deendistrict.com and we will investigate the matter.